At sky123, your privacy is more than a legal obligation — it is a commitment we take seriously. This Privacy Policy clearly explains how we collect, use, store, and protect the personal data of every member in Malaysia. We want you to fully understand your rights and how we uphold them.
Your personal data is protected with 256-bit SSL encryption and governed by this strict Privacy Policy.
Six core data protection principles that form the foundation of sky123's Privacy Policy
Sky123 uses 256-bit SSL encryption — the same standard adopted by Malaysian banking institutions — to protect all your personal data and transaction information. Your data is never stored in an unsecured format or in a way that allows unauthorised access.
Sky123 has never sold, rented or shared members' personal data with third parties for marketing purposes, and never will — not without your explicit consent. Your data belongs to you, and we uphold this principle without exception.
Every sky123 member has the full right to access, correct or request deletion of their personal data at any time. The request process is straightforward and can be handled directly through the sky123 Malay-speaking support team.
Sky123 only collects data that is strictly necessary for clearly stated purposes — account management, financial transaction processing, identity verification, and platform experience improvement. No data is collected in excess or without reasonable justification.
Members' personal data is retained only for as long as necessary for its original purpose or as required by applicable law. Once that purpose has been fulfilled, the data will be deleted or anonymised in accordance with sky123's security procedures.
In the event of any data security breach affecting members' personal information, sky123 is committed to notifying the affected members and relevant authorities within the timeframe required by applicable data protection laws.
Welcome to the sky123 Privacy Policy. This document explains in detail how sky123 ("we", "the platform") collects, processes, stores and protects your personal data ("Member", "you") when you use our online Sports Betting and casino platform in Malaysia.
Sky123 takes our responsibility to every user's privacy seriously. We ensure that all personal data processing is carried out responsibly, transparently and in line with industry best practices for data protection. Our goal is simple: you should feel safe and confident that your personal data is in good hands when you choose sky123 as your betting platform.
This Privacy Policy covers all services provided through the sky123.biz website and the sky123 mobile app for Android and iOS. By using any sky123 service, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our platform and contact us to request the deletion of your data.
Quick Summary: sky123 collects your personal data only for the specific purposes stated in this Policy. We do not sell your data. You have the right to access, correct and request deletion of your data at any time.
Sky123 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we may collect:
| Data Category | Type of Information | Requirement |
|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth, gender | Mandatory |
| Contact | Malaysian phone number, email address, delivery address (where applicable) | Mandatory |
| Financial | Payment method details (DuitNow, Touch 'n Go, GrabPay, FPX), transaction history | Mandatory |
| Account | Username, password (encrypted), betting history, login history | Mandatory |
| Technical | IP address, device type, web browser, operating system, cookie data | Automatic |
| Behaviour | Pages visited, games played, session duration, clicks and interactions | Automatic |
| Communications | Live chat records, support emails and feedback submitted to sky123 | Where applicable |
Sky123 does not collect sensitive data such as medical information, religious beliefs, or political views unless required by applicable law. We collect only the minimum data necessary to deliver a quality service to you.
Sky123 collects your personal data through various channels and methods. It is important that you understand how this occurs so you remain fully informed:
sky123 has never purchased data lists or collected personal data from third-party sources without your knowledge. All data we hold is data you have provided directly to us, either directly or through your use of the sky123 platform.
Sky123 uses your personal data solely for legitimate purposes that are directly related to the provision of our services. The following are the key purposes for which it is used:
sky123 will not use your personal data for any purpose beyond those stated above without first obtaining your consent. You may withdraw marketing consent at any time through your account settings or by contacting our support team.
Sky123 takes a highly cautious and limited approach when it comes to sharing members' personal data. We does not sell your personal data to any party. However, there are specific circumstances where we may need to share your personal data with certain parties to ensure sky123's services operate properly:
Every third party that receives personal data from sky123 is bound by confidentiality and data protection obligations that meet or exceed the standards we set. sky123 has zero tolerance for any misuse of members' data by any third party working with us.
Protecting members' personal data is sky123's top priority. We continuously invest in the latest security technologies and procedures to keep your data safe at all times:
Sky123 does not retain your personal data indefinitely. We have a clear data retention policy based on the purpose of collection and applicable legal requirements:
If you request the deletion of your account and data, sky123 is unable to remove data that is still required for legal compliance purposes or for disputes that remain unresolved. Such data will be deleted as soon as the relevant obligations have been fulfilled.
As a sky123 member, you have the following rights regarding your personal data. sky123 fully respects these rights and will process every request carefully and within a reasonable timeframe:
Sky123 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our services and keep your session secure. The following are the types of cookies we use:
Sky123's services are intended exclusively for individuals aged 18 years and above only. sky123 does not knowingly collect, process or store personal data from individuals under the age of 18.
If sky123 discovers that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect that an underage family member has registered with sky123 should contact us promptly at support@sky123.biz.
sky123 enforces strict age verification during the registration and KYC process. This includes date of birth checks and identity document verification to ensure our platform is only accessible to users who meet the minimum age requirement.
Sky123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or improvements to industry security standards.
When material amendments are made to this Privacy Policy, sky123 will notify members via:
Your continued use of the sky123 platform after the effective date of the updated Privacy Policy constitutes your acceptance of those amendments. The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed.
If you have any questions or concerns, or wish to submit a request regarding your personal data at sky123, our team is ready to assist you through a range of channels:
Sky123 will process all privacy-related requests within thirty (30) calendar days of receiving a complete request. If your request is complex or involves a large volume of data, we may require additional time and will notify you of the expected timeframe.
To help expedite the processing of your privacy request, please include your sky123 account username, registered phone number, and a clear description of your request when contacting us. This helps us accurately identify your account and respond more efficiently.
Sky123 fully recognises and respects your personal data protection rights
You have the right to request a copy of all personal data sky123 holds about you. We will provide this information in a readable and understandable format within a reasonable timeframe.
If any of your personal data held in sky123's records is inaccurate or incomplete, you have the right to request a correction so that it reflects your current and accurate information.
You may request sky123 to delete your personal data under certain circumstances — for example, when the data is no longer needed for its original purpose or when you have withdrawn your consent for its processing.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. sky123 will honour that objection immediately and without requiring any justification on your part.
In certain situations, you may request sky123 to restrict the processing of your personal data — for instance, while a dispute regarding the accuracy of the data is being investigated or resolved by sky123.
You have the right to receive your personal data that you have provided to sky123 in a structured, machine-readable format, and to transfer that data to another service provider should you choose to do so.
To submit any request relating to the rights outlined above, please contact us at support@sky123.biz or via the sky123 platform's live chat.
The technologies and procedures we use to safeguard your personal data at all times
All communication between your device and sky123 servers is encrypted using 256-bit SSL — the highest security standard in the industry, the same used by Malaysian banks.
Sky123 members are encouraged to enable two-factor authentication for an added layer of account protection, reducing the risk of unauthorised access even in the event of a compromised password.
Sky123's AI-powered automated monitoring system detects and neutralises suspicious activity in real time, safeguarding all member accounts against cybersecurity threats.
All member personal data stored in the sky123 database is encrypted at rest, meaning the data remains unreadable even in the event of unauthorised physical access.
The sky123 platform infrastructure and codebase undergo regular security audits conducted by independent, qualified third parties to identify and address any vulnerabilities before they can be exploited.
Only sky123 staff with a legitimate business need are permitted to access member personal data, and every such access is logged and closely monitored by our internal security team.
Cookies help us deliver a better, safer and more personalised experience on the sky123 platform
You can manage or disable non-essential cookies through your web browser or mobile device settings. Please note that disabling certain cookies may affect the functionality and your overall experience on the sky123 platform. For detailed guidance on managing cookies, refer to your browser's documentation.
All financial transactions at sky123 are processed through secure and trusted local Malaysian payment methods
Your payment information is protected with 256-bit SSL encryption. sky123 does not store your full card number or bank account details on our servers.